This edition of the Prison and Probation Ombudsman's (PPO) Learning lessons bulletin, details complaints made by prisoners to the PPO regarding maintaining family ties and the subsequent investigations, highlighting learning drawn out from these for the Prison Service.
The bulletin gives an introduction to the issues surrounding maintaining family ties, discussing for example, the balance that it is necessary for prisons to reach between the effective facilitation of family contact for prisoners and the safe management of risk and public protection. The bulletin then details a number of complaints and their outcomes, and discusses in detail each form of contact between prisoners and families (phone calls, visits, letters etc), highlighting key processes that prisons can implement to minimise future complaints. The bulletin concludes by stating 5 lessons to be learned from the complaints and their outcomes.
See Maintaining family ties below:
