Recognising Quality is a guide to running a prison visitor centre to a high standard and achieving good results for visitors. It contains quality standards to assist in systematically looking at the service provided, determining where improvements need to be made, and help with planning and allocating resources.The guide also includes detailed tools, resources and guidelines for assessing against the quality standards, collating evidence about the visitor centre's work, and demonstrating the impact of the service.
Download Recognising Quality below.
